Creating Luxury Homes That Inspire Everyday Living

1. Information We Collect

We may collect your name, email address, phone number, address, date of birth, and project details when you use our services or contact us.

2. How We Use Your Information

We use your information to provide services, process requests, respond to inquiries, and improve your customer experience.

3. Communication

With your consent, we may send newsletters, service updates, offers, and other promotional communications.

4. Cookies

We may use cookies and similar technologies to improve website functionality, analyze usage, and enhance your browsing experience.

5. Data Sharing

We do not sell or rent your personal information. Information may be shared with trusted service providers when necessary to deliver our services.

6. Data Security

We use reasonable security measures such as secure servers, access controls, and encryption to help protect your personal information.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, meet legal requirements, and resolve disputes.

8. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information. You may also opt out of marketing communications.

9. Third-Party Services

Our website may use trusted third-party services for analytics, communication, payments, or other business functions. Their privacy practices may apply.

10. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@cozyhomehub.info

1. Agreement to Terms

By accessing our website or using our services, you agree to these Terms & Conditions.

2. Services

Cozy Home Hub provides home renovation, interior design, exterior improvement, security installation, and related home services.

3. Project Agreement

Each project will have a written agreement describing the scope, materials, timeline, costs, and warranty terms.

4. Payment Terms

• A 30–50% deposit may be required to begin a project.
• Progress payments are due according to agreed milestones.
• Final payment is due upon satisfactory completion.

5. Project Changes

Any changes to the approved project scope, materials, or design may result in additional costs or changes to the completion timeline.

6. Cancellation

Project cancellations must be submitted in writing. Any applicable cancellation charges or non-refundable costs will be determined by the signed project agreement.

7. Warranty

Warranty coverage applies only to the services and materials specified in the project agreement. Warranty terms may vary by project.

8. Limitation of Liability

Our liability for a claim related to a specific project shall not exceed the amount paid for that project. We are not responsible for indirect or consequential damages.

9. Dispute Resolution

Disputes should first be resolved through good-faith communication. If unresolved, applicable legal or arbitration procedures stated in the project agreement may apply.

10. Acceptance of Terms

By continuing to use our website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Service Cancellation

You may cancel a service agreement within 72 hours of signing without penalty. After this period, cancellation fees may apply based on work already completed and materials procured.

2. Material Returns

Unused, unopened materials may be returned within 14 days of delivery for a full refund, minus a 15% restocking fee. Custom-ordered materials are non-returnable.

3. Refund Process

• Refund requests must be submitted in writing to billing@cozyhomehub.info
• Approved refunds are processed within 10-15 business days
• Refunds are issued to the original payment method
• Shipping costs for material returns are the customer's responsibility

4. Dissatisfaction

If you are unsatisfied with completed work, contact us within 7 days. We will assess the concern and, if justified, make corrections at no additional cost. Refunds for completed labor are evaluated on a case-by-case basis.

5. Warranty Claims

Warranty-related issues are handled separately under our warranty program and are not subject to this refund policy. See your project agreement for specific warranty terms.